Our Commitment to Quality
Every piece of jewelry from The Sparkling Squirrels is crafted with exceptional attention to detail and the finest materials. We stand behind the quality of our work and offer a comprehensive warranty to ensure your complete satisfaction.
Warranty Coverage
All jewelry purchases from The Sparkling Squirrels come with a 2-year limited warrantycovering:
- Manufacturing defects in materials and workmanship
- Loose or lost gemstones due to setting issues
- Clasp and closure malfunctions
- Discoloration or tarnishing under normal wear
What Is Not Covered
The warranty does not cover:
- Damage from accidents, misuse, or negligence
- Normal wear and tear
- Damage from improper storage or care
- Alterations or repairs performed by unauthorized parties
- Damage from exposure to chemicals, including perfumes, lotions, and cleaning products
- Loss or theft of the item
Making a Warranty Claim
To make a warranty claim:
- Contact our customer service team at sales@thesparklingsquirrels.shop
- Provide your order number and photos of the issue
- Our team will assess your claim within 2-3 business days
- If approved, we will provide instructions for sending the item for repair or replacement
Jewelry Care Guide
Proper care will keep your jewelry looking beautiful for years to come. Follow these guidelines to protect your precious pieces:
Daily Care
- Put jewelry on last: Apply perfume, lotions, and cosmetics before wearing jewelry
- Remove before activities: Take off jewelry before swimming, exercising, or cleaning
- Avoid exposure: Keep jewelry away from harsh chemicals and extreme temperatures
- Handle with care: Remove jewelry before sleeping to prevent damage
Cleaning Your Jewelry
Gold Jewelry
Clean gold jewelry with a soft, lint-free cloth. For deeper cleaning, use warm water with mild soap, gently brush with a soft toothbrush, rinse thoroughly, and pat dry.
Silver Jewelry
Silver naturally tarnishes over time. Use a silver polishing cloth to restore shine. Store silver in anti-tarnish bags or with silica gel packets to slow tarnishing.
Gemstones
Different gemstones require different care. Generally, use a soft damp cloth for cleaning. Avoid ultrasonic cleaners for porous stones like pearls, opals, and emeralds.
Pearls
Pearls are delicate and require special care. Wipe with a soft, damp cloth after each wear. Never use chemicals, ultrasonic cleaners, or steam on pearls. Store separately from other jewelry to prevent scratches.
Proper Storage
- Store jewelry in a cool, dry place away from direct sunlight
- Keep pieces in individual soft pouches or compartments to prevent scratching
- Hang necklaces to prevent tangling
- Store pearls flat to prevent stretching of the silk thread
- Keep jewelry boxes closed to minimize exposure to dust and air
Professional Maintenance
We recommend having your jewelry professionally inspected and cleaned annually. This helps identify any potential issues before they become problems and keeps your pieces looking their best.
Contact us to inquire about our professional cleaning and maintenance services.
Contact Us
If you have any questions about our warranty or care instructions, please don't hesitate to reach out:
Email: sales@thesparklingsquirrels.shop
Phone: +30 690 736 8237