Shipping Information
At The Sparkling Squirrels, we are proud to offer complimentary worldwide shipping on all orders. Every piece of jewelry is carefully packaged in our signature gift packaging to ensure it arrives in perfect condition.
Processing Time
Orders are typically processed within 2-5 business days. Custom or made-to-order pieces may require additional time, as indicated on the product page. You will receive a confirmation email once your order has been shipped.
Delivery Times
*Delivery times are estimates and may vary due to customs processing or unforeseen circumstances.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your delivery through our carrier's website.
Customs & Import Duties
International orders may be subject to customs and import duties, which are the responsibility of the recipient. These charges are not included in the purchase price and may vary by country.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return, items must be:
- Unworn and in original condition
- In original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Custom or personalized items cannot be returned unless there is a manufacturing defect.
How to Initiate a Return
To start the return process:
- Contact our customer service team at sales@thesparklingsquirrels.shop
- Provide your order number and reason for return
- Receive a return authorization and shipping instructions
- Ship the item back using the provided prepaid label
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
If you would like to exchange an item for a different size or style, please contact us and we will be happy to assist you. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Contact Us
For any questions about shipping or returns, please reach out to our customer service team:
Email: sales@thesparklingsquirrels.shop
Phone: +30 690 736 8237